epMotion^® and its dispensing tools are precision instruments. As such, they should be regularly maintained and calibrated which will help
ensure continuing high accuracy, precision and reproducibility. With our epMotion maintenance and calibration plan options we help you maintain premium performance of your epMotion over an extended period of time? Our Qualification Services include all function tests, calibration and adjustment services needed for Installation and Operational Qualification (IQ/OQ) of your instrument?

Preventive Maintenance

Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.

Global epMotion^® Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!

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Our comprehensive service agreements

"AdvancedCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
"PremiumCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period

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Our preventive maintenance only service

"Preventive Maintenance" includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications

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Calibration Services

Qualification Services

Dispensing tools are precision devices. For this reason, they should be regularly maintained and calibrated, which will help ensure their continuing high performance in precision and accuracy.

New: ISO 23783 Calibration for Dispensing Tools
Our ISO 17025 accredited calibration facility performs calibration services for automated dispensing tools now in accordance with the recently released ISO 23783. Standardized procedures, specifications and reports ensure:

Volumetric performance - accuracy, precision and reproducibility
Meeting quality and regulatory requirements
Traceability and estimations of measurement uncertainty for compliance with ISO 17025 regulations
Clear separation of factory (FAT) and facility (SAT) data

IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.

Qualification services

epMotion^®-Service Agreements

Service Agreement Ordering Information	AdvancedCare For assured instrument reliability and uptime	PremiumCare For assured instrument reliability, uptime and financial plannability
epMotion^® 5070	0082 030 105	0082 030 107
epMotion^® 5073	0082 030 106	0082 030 108
epMotion^® 5075	0082 030 073	0082 030 075
epMotion^® 96 Flex	0082 030 182	0082 030 183
epMotion^® 96	0082 030 074	0082 030 076
Includes:
Full preventive maintenance	1/year	1/year
Software update (during annual maintenance, if applicable)
Priority Support*
Discount on parts, labor, travel	20 %	included
Parts, labor & travel included	-
Discount on additional services (e.g. IQ/OQ)	10 %	10 %

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*Where feature is present

Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.

Info: Our service offers may differ by country. Please contact your local service representative for more information.

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epMotion^® 96 Preventive Maintenance Services

Ordering Information	epMotion^® 96 Flex	epMotion^® 96
	0082 030 177	0082 030 002
Checks and Maintenance
Cleaning	x	x
Lubrication of dispensing block		x
Checking the safety mechanisms and device functionality	x	x
Checking and exchanging of 96 O-rings on tip cones	x
Checking and exchanging of constant force spring, spring washers and TIPS handle springs (every 2 years)	x	x
Software/firmware update if applicable	x	x
Verification/Calibration
> Leak test (50 μl + 300 μl, or 300 μl + 1000 μl tips)	x	x
Gravimetric Test systematic error - 6 volumes x 5 measurements		x
Photometric Text random error - 2 volumes x 5 measurements		x
Documentation
> Maintenance report and label	x	x

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epMotion^® Preventive Maintenance Services

Ordering Information	Preventive Maintenance
epMotion^® 5070	0082 030 010
epMotion^® 5073	0082 030 011
epMotion^_® 5075	0082 030 012
Cleaning and Maintenance
Cleaning of housing/accessories
Checking epMotion^® for external visible damages
Exchange of CAN bus cables/O-rings of dispensing tools
Software update*
Functional Check
Instrument set-up, initial operation, instruction of user
Tip ejector, level sensor and carrier
Barcode Reader with epBlue^TM ID*
Thermal modules* and vacuum chamber*
TMX module/TMX module w. Magnetic Finger module
UV light/ CleanCap (HEPA Filter)*
Memory
Evaluation of stored data
Verification
Calibration/adjustment of level sensor and carrier
Calibration/adjustment of vacuum chamber*
Verification of operating parameters according to specifications
Calibration/Adjustment of Thermal modules
Calibration/Adjustment of Eppendorf ThermoMixer Module
Calibration/Adjustment of Magnetic finger module
Documentation
Check List provided
Dated service sticker to confirm Eppendorf service

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epMotion^® Calibration Services and Other Services

Ordering Information
UV lamp exchange	5073 920 070
epMotion^® 5070 installation	0082 030 081
epMotion^® 5073 installation	0082 030 111
epMotion^® 5075 installation	0082 030 141
epMotion^® 96 installation	0082 030 171
ISO 17025 Single channel epMotion^® dispensing tool calibration, 10 measurements per test volume (min, mid, max) without preventive maintenance	0082 030 230
ISO 17025 8-channel epMotion^® dispensing tool calibration, 10 measurements per test volume (min, mid, max) without preventive maintenance	0082 030 231
ISO 17025 Single channel epMotion^® dispensing tool calibration, 10 measurements per test volume (min, mid, max) with preventive maintenance	0082 030 232
ISO 17025 8-channel epMotion^® dispensing tool calibration, 10 measurements per test volume (min, mid, max) with preventive maintenance	0082 030 233
ISO 17025 Single channel epMotion^® dispensing tool calibration - Professional, 10 measurements per test volume (min, mid, max) with preventive maintenance	0082 030 234
ISO 17025 8-channel epMotion^® dispensing tool calibration - Professional, 10 measurements per test volume (min, mid, max) with preventive maintenance	0082 030 235
epMotion^® 96 Flex dispensing head calibration - 5 measurements per test volume (min, mid, max, each with smaller and larger tip) acc. to ISO 23783 including preventive maintenance	0082 030 052